Terms and Conditions

Storewide Sale

*Store stock only, excludes items already discounted, gift cards, labour

Terms & Conditions – Competition Entries:

* Information on how to enter and prize details form part of these terms conditions (Terms of entry). Participation in this Promotion is deemed acceptance of these Terms of entry.

• Entry is open only to legal residents of Queensland who satisfy the Method of entry. Directors, officers, management, employees, suppliers (including prize suppliers) and contractors (and the immediate families of directors, officers, management, employees, suppliers  and contractors) of the Promoter and of its related bodies corporate, and of the agencies and companies associated with this Promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.
• The Promotion will be conducted during the Promotion period.
• The time zone applicable to any time stated relates to the state or territory where the Promoter is located, unless expressly stated to the contrary.
• The Prize is outlined in the promotion.
• Any prize is valued in Australian dollars unless expressly stated to the contrary.
• Entrants are advised that tax implications may arise from their prize winnings and they should seek independent financial advice prior to acceptance of their prize(s). The Promoter accepts no responsibility for any tax implications that may arise from accepting a prize. Entrants are responsible for any and all expenses that they incur in entering the competition and they will not be reimbursed regardless of whether or not they win the competition.
• The entrants must follow the Method of entry during the Promotion period to enter the Promotion. Failure to do so will result in an invalid entry. The Promoter will not advise an Entrant if their entry is deemed invalid.
• The time of entry will be deemed to be the time the entry is received by the Promoter.
• Entrants may submit up to the Maximum number of entries (if applicable).
• The Promoter accepts no responsibility for any late, lost, delayed, incomplete, incorrectly submitted, corrupted, illegible or misdirected entries, claims or correspondence whether due to omission, error, alteration, tampering, deletion, theft, destruction, disruption to any communication network or medium, or otherwise including those entries not received by the Promoter for any reason.  The Promoter is not liable for any consequences of user error including (without limitation) costs incurred. No correspondence will be entered into.
• The prize(s) will be awarded to the valid entrant(s) drawn randomly in accordance with the Prize draw details. The Promoter may draw additional reserve entries (and record them in order). In the event of an invalid entry or an ineligible entrant, or if the entrant is ineligible to accept the prize, the prize will be awarded to the first reserve entry drawn. If the prize can’t be awarded to the entrant drawn, the promoter will then continue this process until the prize is awarded.
• The winner does not need to be present at the draw unless expressly stated to the contrary.
• The winner(s) will be notified via Social Media. Notification to winners will be deemed to have occurred on the later of the time the winner receives actual notification from the Promoter or two business days thereafter. The notification will include details about how the prize(s) can be claimed.
• The Promoter takes no responsibility where it is unable to contact prize winners who have not provided correct or complete contact details. If an entrant’s contact details change during the promotional period, it is the entrant’s responsibility to notify the Promoter. A request to modify any entry information should be directed to Promoter.
• It is a condition of accepting any prize that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated.
• The winner(s) name will be published on Social Media.
• If a prize is no longer available the promoter may substitute with a prize of higher or equal value.  The promoter is not allowed to deduct any administrative costs associated with provision of the prize.
• To the greatest extent permitted by law, the Promoter excludes all warranties, representations or guarantees (Warranties) regarding the Promotion and any prizes, including any Warranties which may have been made in the course of advertising or promoting the Promotion. The conduct of the Promotion or the supply of prizes may involve third parties, and the Promoter makes no Warranties and disclaims all liability in connection with any such third parties, their acts or omissions. By entering the Promotion, an entrant releases and indemnifies the Promoter and its related bodies corporate (including the officers, employees and agents of each) from and against all actions, penalties, liabilities, claims or demands the entrant may have against the Promoter or that the Promoter may incur for any loss or damage which is or may be suffered or sustained as a direct or indirect result of an entrant entering or participating in the Promotion or winning or failing to win a prize, or using or permitting any other person to use the prize, except for any liability which cannot be excluded by law or which would cause any part of this clause to be void or unenforceable.
• If despite the foregoing clause, the Promoter incurs a liability to an entrant under any law which implies a Warranty into these Terms of entry which cannot legally be excluded, the Promoter’s liability in respect of the Promotion is limited, in the Promoter’s discretion, to either resupplying such goods or services as form part of the Promotion, or paying the cost of resupplying those goods or services.
• Without limiting any of the foregoing, in no circumstances will an entrant or the Promoter have any liability to the other for any loss or damage suffered which is indirect or consequential in nature, including without limitation any loss of profit, loss of reputation, loss of goodwill, or loss of business opportunity.
• The Promoter and its associated agencies and companies will not be liable for any delay, damage, or loss in transit of prizes.
• The Promoter may in its absolute discretion not accept a particular entry, may disqualify an entry, or cancel the entire Promotion at any time without giving reasons and without liability to any entrants, subject to any written directions from a regulatory authority. Without limiting this the Promoter reserves the right to verify the validity of entries, prize claims and entrants and to disqualify any entrant who submits an entry or prize claim that is misleading or not in accordance with these Terms of entry or who manipulates or tampers with the entry process. In the event that a winner breaches these Terms of entry, the winner will forfeit the prize in whole and no substitute will be offered. Verification is at the discretion of the Promoter, whose decision is final. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
• Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash, subject to any written directions from a regulatory authority. Where a prize is unavailable for any reason, the Promoter may substitute the prize for another item of equal or higher value subject to any written directions from a regulatory authority. The Promoter accepts no responsibility for any variation in prize value (including between advertising of the Promotion and receipt of the prize).
• In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability (or that of a third party involved with the Promotion) to proceed with the Promotion on the dates and in the manner described in these Terms of entry, including but not limited to vandalism, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter’s obligations in respect of the Promotion will be suspended for the duration of the event and, in addition, the Promoter may in its absolute discretion cancel the promotion and recommence it from the start on the same conditions, subject to approval of the relevant authorities.
• All entries become the property of the Promoter. As a condition of entering into this Promotion, entrants agree to assign all their rights in and to their entry and any related content to the Promoter, including any copyright or other intellectual property rights in the entry and related content. Without limiting this, the Promoter may use entry content for any and all purposes including commercial purposes. You warrant that entry content is original, lawful and not misleading and that the Promoter’s use of such content will not infringe the rights of any third parties. The Promoter has no obligation to credit you as the author of any content submitted and may otherwise do any acts or omissions which would otherwise constitute an infringement of any moral rights you may have as an author of content.
• Entrants consent to the Promoter using the personal information provided in connection with this promotion for the purposes of facilitating the conduct of the promotion and awarding any prizes, including to third parties involved in the promotion and any relevant authorities. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter including third parties may, for an indefinite period, unless otherwise advised, use the private information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant.
• The collection and disclosure of personal information provided in connection with this promotion will be handled in accordance with the Promoter’s Privacy statement which adheres to the Privacy Act 1988 (cth) and Australian Privacy Principles.
• The Promotion and these Terms of entry will be governed by the law of the State or Territory in which the Promoter ordinarily resides. Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion.
• Facebook, YouTube, Instagram, TikTok, or Snapchat may be used to advertise or promote the Promotion. By entering the Promotion, entrants agree that the Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, YouTube, Instagram, TikTok or Snapchat; and to release Facebook, YouTube, Instagram, TikTok, or Snapchat from all liability in relation to this Promotion. Any questions, comments or complaints regarding the Promotion should be directed to the Promoter and not Facebook, YouTube, Instagram, TikTok, or Snapchat.

Terms & Conditions – Catalogue:

* Store stock only. All prices are inclusive of GST.

Returns

Auto One Browns Plains will happily assist customers who wish to return or exchange goods that you have purchased from us.

All products for return or exchange must be identified to the front counter upon entry into the store where Auto One Browns Plains Team Members will be able to provide you with assistance.

Return/exchange of non-faulty goods
With a receipt

• We can provide a refund
• All returned goods must be unused, in original packaging and in saleable condition
• Receipts must be valid and intact

All refunds will be provided back in the original tender. i.e. credit card refunds must be processed back onto a credit card.

Trade account returns/exchanges

If you are an Account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an Account Credit.

Commercial quantities are not generally returnable.

Exceptions
Unfortunately we cannot offer a refund or exchange on the following items:

• Custom made products
• Any product/s specifically cut to size at your request
• Tinted Paint (if you change your mind on the colour

Return/exchange of faulty goods

Faulty or damaged goods under warranties

In addition to manufacturers’ guarantees on selected products, Auto One Browns Plains and its suppliers provide a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.

Terms and Conditions of our Special Orders Service

Auto One Browns Plains is pleased to supply you with goods on the basis of the following:

1. Quotes & Estimates

Unless the quotation/estimate specifies otherwise, it is valid for 14 days and for the full quantity only. The quote/estimate supersedes all previous quotes/estimates. If you wish to change your order or product specifications before delivery a requote will be provided. We will be bound to supply you the Goods when Auto One Browns Plains accepts your order (but not before), and you will then be bound to pay for them.

2. Payment

Auto One Browns Plains require 20% deposit payment when you place the order, and the balance is payable before the Goods are collected or delivered.

3. Delivery (if applicable)

A charge for delivery to your home or premises will apply. Auto One Browns Plains will give you an estimated delivery date/time in good faith, but we are unable to accept liability for delay in delivering the goods which is beyond our reasonable control (eg if stock is unavailable). You must ensure there is clear and safe access for delivery. Please ensure there is a person present at the delivery premises who is authorised by you to accept delivery. If there is not, you authorise us to deliver the Goods anyway (if we consider it is safe and appropriate to do so). If the delivery contractor arrives at the agreed time but is unable to deliver the Goods or considers that it is unsafe or inappropriate to do so, you may be required to pay for re-delivery later. Some Goods may require extra delivery personnel which may incur an additional charge. We will deposit your Goods at ground level at the delivery premises unless you have arranged otherwise with us. The Goods are at your risk after delivery. For Commercial customers liability for damage to any property occurring in the course of delivery will not be accepted.

4. Collection

If Goods are being collected, please collect them within 10 days (Commercial customers) or 30 days (retail customers) after we inform you that they are ready for collection. If you do not, then unless you make arrangements with us for late collection, we will assume you have cancelled your order. This means we may re-sell the Goods and you may forfeit any deposit or payment you have made. We may need to verify your identity upon collection.

5. Warranties

We will endeavour to resolve any problems quickly after notification. Auto One Browns Plains warrants that the Goods are fit for their usual purpose and are free of defects. Retail customers are also entitled to statutory consumer guarantees, including that the goods are “acceptable quality”. You should ensure that the Goods are suitable for your specific purpose.

For Commercial customers, Auto One Browns Plains liability is limited to refunding the price or replacing or repairing the Goods (at our option) and we exclude liability for indirect or consequential loss (eg contractor time on site). We will not be liable for damage, loss or injury suffered as a result of any person failing to follow instructions relating to the Goods, modifying them, failing to appropriately maintain or store them or using them for an unintended purpose. Commercial customers must inspect the Goods upon taking delivery and any shortage, discrepancy, defect, wrong specification or similar problem must be notified to Auto One Browns Plains as soon as you become aware of it, and in any event within 7 days of delivery (otherwise we will not be liable for that problem later).

6. Cancellation & Returns

We will endeavour to assist you if you wish to cancel your order or return Goods unused – for retail customers please see the returns policy above. Some Goods, including custom made Goods are non-returnable unless a warranty or guarantee is breached. Customers may be required to pay for loss we incur as a result (for example, handling/transport costs or any re-stocking fee charged by our supplier).

7. Privacy

Auto One Browns Plains collects your personal information here to allow us to supply you with goods or services. We will not use or disclose your personal information for any other purpose. These terms and conditions apply to the exclusion of all others.

Member club
• 1.Members who register with Auto One Pty Ltd are eligible to participate in the Auto One Club and receive special offers, advance copies of the national catalogues via email and Club Member only promotions.
• 2.The Auto One Membership Card is issued by and remains the property of Auto One Pty Ltd and is not transferable or redeemable for cash.
• 3.Auto One Pty Ltd reserves the right to change or modify the terms of membership at any time without prior written notice.
• 4.Any discount vouchers issued either at joining or throughout the membership period are not transferable and cannot be redeemed for cash.
• 5.Membership discount is off full priced merchandise only and excludes the purchase of gift cards, oil and labour
• 6.SMS offers are for one time use only and are marked off once they have been used.
• 7.Members must present a valid Auto One Membership Card card in-store to receive their discount.
• 8.The Auto One Membership card/discount cannot be used in conjunction with any others or promotions unless otherwise stated.
• 9.Families, Groups or Associations cannot be registered for the Auto One Club, only individuals.
• 10.Auto One Club Membership privileges cannot be passed on to other to use without the cardholder being agreeable and in store at the time of the transaction.
• 11.Auto One Pty Ltd will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you e-mails based on your requesting information. Auto One Pty Ltd is committed to protecting the privacy of our web site visitors and clients. We uphold the highest industry standards in online privacy and permission marketing.